On-Demand Economy – Trends to Watch for 2020

Ever since Uber came into creation in the year 2009, the on-demand service industry actually went into garnering huge attention. Also, it led to the

Ever since Uber came into creation in the year 2009, the on-demand service industry actually went into garnering huge attention. Also, it led to the customers receiving quick services at the tip of their fingers. 

All that they had to do is add their location and choose their services. As soon as they performed this step, they would get connected to the nearest service provider. They now needed to simply have the services booked and then within a few minutes the service provider would arrive, deliver their services and give a rating which would also get followed by the customer.

Thus, altogether it became a quick and convenient way for customers to avail of services. 

However, without the presence of a few unique features present in the solution, it is but unlikely for the customers to avail of these services quickly as well as efficiently. 

Some of these features are listed below. 

Unique Features Present in the On Demand Service Solution

  1. Multiple Payment – To make payment easy and safe for the customers, the on-demand service solutions contain a multiple payment mode that allows customers to choose the payment form they wish and make payment for the services. 
  2. Library Display of Different Services/Items – The on demand service solutions are built in a form where there is a library display of different items or services so that the customers can receive easy access to the different items or services and choose the one that they wish in the most convenient manner possible. 
  3. Real-Time Tracking – With the help of this feature, it becomes easy for the customer and the service provider to know the exact whereabouts of each other and know when the either shall arrive or in simple words, know their exact time of arrival (ETA). 

These features in turn help the users in receiving a quick and easy access to different services, ensure an instant payment without the cash woes that there may exist, and finally a quick delivery of their desired goods as well as services. 

The solution has also helped the industry to generate huge revenues for itself along with a great customer base. 

According to a recent report from the Harvard Business Review, it has been stated that the on-demand economy attracts over 22.4 million customers every year from all over the world who spend on an average approximately 51.7 billion dollars. 

This goes on to suggest the enormous popularity of the solution and the industry, on a whole, altogether. 

So, let us now understand the trends in the on demand economy that you should probably watch out for in 2020. These trends will dramatically transform the entire facet of the on demand economy. 

4Trends to Watch Out for in 2020 in the On Demand Economy

Artificial Intelligence 

Artificial Intelligence is certainly a trend to watch out for in the year 2020. Using this technology, you can help your customers choose the items suiting their needs in the most innovative manner and gain a greater customer outreach. 


Probably the best method to get new customers and keep your old ones intact, chatbotsis a trend to watch out for in 2020.  With the assistance of this, you can communicate with your customers seamlessly and assist them in any query that they may have. 

Wearable App Integration

Wearable apps are a very recent trend especially in the healthcare sector. Using this, the customers can calculate the distance covered by them along with knowing their health-related details in a more detailed manner. 

Mobile Wallets 

Nobody ever wishes that their card details get leaked or their card gets used without their knowledge. Thus, to save the customers from all these nightmares, mobile wallets are here to their rescue with the help of which they can be assured of a safe payment checkout for the items purchased by them always!

With the help of these trends, you can be assured that your customers will remain glued to your solution for a long period of time and you would also be successful in bringing new ones for yourself as well along the way. 

So, make sure to keep these trends in mind for the year 2020 as these promises to bring enormous revenues to the on demand economy in the coming year. 

Author Bio:Anurag Rathod is a tech guru at Appclonescript.com who has been associated with many multi nations IT companies developing the Taxi clone script. His expertise lies in market analysis, app projection and prediction and blogging about technology.